Where is my order?

We process 2 main kinds of order.

1. NHS Orders
2. Online Doctor and Shop Orders

Where is my NHS Order?

1. I have my tracking number

2. I don't have my tracking number

I have my NHS order tracking number

If you have not received your order within the specified time frame please contact us and we will open an investigation with Royal Mail to locate your package.

You can also check where your order is with the Royal Mail tracking code. It may be that Royal Mail attempted delivery and your order is awaiting collection.

Unfortunately, collection cards left by Royal Mail can be misplaced, so the online tracking portal is an easy way to see when your order is ready for collection from Royal Mail.

Please rest assured that we will do everything we can to help locate or replace any missing items.

I don't have my NHS tracking number

Please check your junk mail for your tracking number.

If you can not see any confirmation e-mail from Simple Online Pharmacy, please contact us [e-mail], with your order reference.

If you do not have an order reference, please provide your name and date of order.

Where is my Online Doctor / Shop order?

1. I have my tracking number

2. I don't have my tracking number

I have my Online Doctor / Shop order tracking number

If you have received a tracking number, and have not received your order within the specified time frame please contact us and we will open an investigation with Royal Mail to locate your package.

You can also check where your order is with the Royal Mail tracking code. It may be that Royal Mail attempted delivery and your order is awaiting collection.

Unfortunately, collection cards left by Royal Mail can be misplaced, so the online tracking portal is an easy way to see when your order is ready for collection from Royal Mail.

Please rest assured that we will do everything we can to help locate or replace any missing items.

I don't have my Online Doctor / Shop tracking number

Please check your junk mail for your tracking number.

If you can not see any confirmation e-mail or ID request e-mails from Simple Online Pharmacy, please contact us [e-mail], with your order reference.

If you do not have an order reference, please provide your name and date of order.