If your order is returned to Simple Online Pharmacy we will deal with it in the following ways:
- If your order is returned to us for an incorrect or incomplete address, we will advise by phone and by email and will correct the address and re-issue if it's our error. If the error is down to the patient we will provide the option of re-sending for a small fee.
- If your order is returned to us as "Not called for" this means it has exceeded its retention period with the Royal Mail. We will contact you by phone and email, if you wish to package to be resent there is an administration charge of £10. If you wish to not have the package re-sent then we will provide a refund minus the delivery charge as a gesture of goodwill.
- If your order is returned to us as damaged then we will, of course, re-send a new order as a gesture of goodwill on the return of the damaged goods to the Pharmacy
- If your order is returned as refused by the recipient then we will contact you to ascertain the reason behind the refusal in the first instance. Again we reserve the right to charge a £10 administration fee if the order is then required to be re-sent.